PRIVACY POLICY

We are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is necessary to provide you with high-quality medical care. This may include:

  • Your name, date of birth, contact details

  • Medical history and health information

  • Medicare details

  • Pathology and imaging results

  • Notes from consultations (including via telehealth)

  • Information you provide through online forms, questionnaires, or during phone calls

We may collect this information:

  • Directly from you (in person, via forms, email, phone, or video consults)

  • From pathology or imaging providers

  • From other healthcare providers with your consent

2. Use of Your Information

We use your information for purposes including:

  • Providing medical advice and treatment

  • Arranging pathology or diagnostic testing

  • Coordinating care with other practitioners or specialists

  • Complying with legal and regulatory obligations (e.g. TGA, AHPRA)

  • Managing billing, administration, and record-keeping

  • Contacting you for follow-up or appointment-related matters

We may also de-identify information for internal audit, quality improvement, or research purposes where permitted.

3. Telehealth and Online Services

If you use our telehealth services or submit information via our website:

  • We take reasonable steps to ensure your data is transmitted securely

  • All video or phone consults are documented in your medical file

  • Information submitted via our online booking forms or questionnaires is stored in a secure, encrypted system

We do not store credit card details directly; any payments are processed securely via our third-party payment processor.

4. Disclosure of Information

We will never sell or share your personal information for marketing purposes.

We may disclose your information to:

  • Other healthcare providers involved in your care (e.g. pathology, radiology, specialists)

  • Pharmacies and compounding labs (with your consent)

  • Legal entities when required

  • Government regulators where legally required (e.g. mandatory reporting, public health)

5. Data Storage and Security

We store your personal information in electronic and/or paper form using secure systems that are password protected and access-controlled.

We retain medical records in line with Australian law and professional obligations, usually for at least 7 years or longer for minors.

6. Access and Correction

You have the right to:

  • Access the personal and medical information we hold about you

  • Request correction of any inaccurate or outdated information

To request access or amendment, please contact us in writing. We may require identification and, in some cases, charge a reasonable administrative fee.

7. Privacy Complaints

If you have any concerns about the way your personal information has been handled, please contact us directly.

We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will always be available on our website.