Booking Policy for Medical Consultations

Booking Policy for Initial Medical Consultations

Please note: Dr James Maxwell Wellness is an independent service and is not part of MyLife Medical Brookwater. Appointments with this service cannot be booked through MyLife Medical or its reception and are not held at Brookwater. All appointments are at Workcave, 5 Moorak Street, Taringa or via telehealth, and must be booked through this website.

Prepayment Required at Time of Booking

All appointments require full prepayment to confirm your booking.

  • New patients: please book online through our website. You'll be taken straight to the payment platform.

  • Existing patients: you can also book through HotDoc. You'll receive an invoice by email when your booking is confirmed, which must be paid within 12 hours to avoid cancellation.

Mandatory Intake Questionnaires

When you book, you'll receive a condition-specific intake questionnaire (e.g. ADHD, weight management). Completing it is an essential part of your appointment, as it allows Dr Maxwell to:

  • Identify potential contraindications

  • Ensure treatment eligibility under TGA/AHPRA guidelines

  • Minimise unnecessary or inappropriate prescribing

Questionnaires must be submitted by 6:00pm the night before your appointment. If they are not received by then, your appointment will need to be rescheduled and the cancellation fee will apply.

Ongoing Review and Follow-Up Structure

  • ADHD management: an in-person review every 6 months is required for safe ongoing management.

  • Weight management: routine reviews occur every 6–12 months, with scripts issued every 3 months subject to clinical judgement and monitoring.

Rescheduling and Cancellation Policy

Due to the forms required, please book at least 7 days ahead of your preferred appointment time. This allows more time to complete your forms and gives Dr Maxwell time to review them before your consultation.

A cancellation fee (50% of the appointment fee for consultations, or forfeit of deposit for procedures) applies if you cancel or reschedule:

  • within 72 hours of an Initial ADHD Assessment

  • within 48 hours of a 20-minute consultation

  • within 24 hours of a 10-minute consultation

  • at any time because required forms were not submitted by 6:00pm the night before your appointment

Recommended Equipment for Home Monitoring

To support Telehealth monitoring, we recommend having:

  • ✅ Digital Blood Pressure Monitor (Arm cuff)

  • ✅ Body Weight Scale

For more information regarding consultations for ADHD please click here

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