Booking Policy for Medical Consultations

Booking Policy for Initial Medical Consultations

To ensure safe, ethical, and evidence-based care, all new patients must follow the structured process outlined below.

Prepayment Required at Time of Booking

All initial bookings require full prepayment to confirm your appointment. This fee includes:

  • A Intake Assessment (20 min via Telehealth or Face to Face)

  • Ordering of tailored investigations

  • Review of results and clinical suitability

  • Planning for a Comprehensive Medical Consultation

Two-Step Medical Review Process (For Complex Conditions excluding ADHD Initial Assessments)

Step 1: Initial Assessment (20 min Telehealth or In-person)

This initial consultation is used to:

  • Obtain a focused medical history

  • Clarify your treatment goals

  • Arrange condition-appropriate pathology and/or imaging

  • If indicated initiate a preliminary Treatment Plan

Step 2: Follow-up Consultation (20 min Telehealth or In-person)

Scheduled at least 2-4 weeks later to allow for:

  • Completion of pathology

  • Return of results

  • Clinical review and eligibility assessment
    If medically suitable, this consultation will include:

  • Diagnosis and treatment planning

  • Regulatory compliance discussion

  • Initiation of individualised therapy, if appropriate

Referral forms for tests are included in your consultation fee. Laboratory/imaging fees may apply depending on your provider.

Mandatory Intake Questionnaire

Once your booking is confirmed, you will receive a condition-specific intake questionnaire (e.g. TRT, weight loss, chronic fatigue etc..). This must be completed before your initial consultation to:

  • Identify potential contraindications

  • Ensure treatment eligibility under TGA/AHPRA guidelines

  • Minimise unnecessary or inappropriate prescribing

Ongoing Review and Follow-Up Structure

  • Routine reviews occur every 6-12 months, with scripts issued every 3 months subject to clinical judgment and monitoring.

Rescheduling and Cancellation Policy

  • Please provide 24hr+ hours’ notice to reschedule without penalty.

  • Cancellation fee applies if appointment cancelled within 24 hours of appointment (50% of appointment fee for consultations and forfeit of deposit for procedures).

Recommended Equipment for Home Monitoring

To support Telehealth monitoring, we recommend having:

  • ✅ Digital Blood Pressure Monitor (Arm cuff)

  • ✅ Body Weight Scale

  • ✅ Camera for Skin/Hair Consultations

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