Booking Policy for Medical Consultations

Booking Policy for Initial Medical Consultations

To ensure safe, ethical, and evidence-based care, all new patients must follow the structured process outlined below.

Prepayment Required at Time of Booking

All initial bookings require full prepayment to confirm your appointment.

  • If booking through HotDoc you will receive an invoice by e-mail at time of booking confirmation which must be paid at least 48 hours prior to consultation to avoid cancellation of appointment.

  • If booking online via our website (preferred) your will be directed to the payment platform automatically.

Two-Step Medical Review Process (For Complex Conditions excluding ADHD Initial Assessments)

Step 1: Initial Assessment (20 min Telehealth or In-person)

This initial consultation is used to:

  • Obtain a focused medical history

  • Clarify your treatment goals

  • Arrange condition-appropriate pathology and/or imaging

  • If indicated initiate a preliminary Treatment Plan

Step 2: Follow-up Consultation (20 min Telehealth or In-person)

Scheduled at least 2-4 weeks later to allow for:

  • Completion of pathology

  • Return of results

  • Clinical review and eligibility assessment
    If medically suitable, this consultation will include:

  • Diagnosis and treatment planning

  • Regulatory compliance discussion

  • Initiation of individualised therapy, if appropriate

Referral forms for tests are included in your consultation fee. Laboratory/imaging fees may apply depending on your provider.

Mandatory Intake Questionnaire

Once your booking is confirmed, you will receive a condition-specific intake questionnaire (e.g. TRT, weight loss etc..). This must be completed before your initial consultation to:

  • Identify potential contraindications

  • Ensure treatment eligibility under TGA/AHPRA guidelines

  • Minimise unnecessary or inappropriate prescribing

Ongoing Review and Follow-Up Structure

  • Routine reviews occur every 6-12 months, with scripts issued every 3 months subject to clinical judgment and monitoring.

Rescheduling and Cancellation Policy

  • Please provide 24hr+ hours’ notice to reschedule without penalty.

  • Cancellation fee applies if appointment cancelled within 24 hours of appointment (50% of appointment fee for consultations and forfeit of deposit for procedures).

Recommended Equipment for Home Monitoring

To support Telehealth monitoring, we recommend having:

  • ✅ Digital Blood Pressure Monitor (Arm cuff)

  • ✅ Body Weight Scale

  • ✅ Camera for Skin/Hair Consultations

For more information regarding consultations for ADHD please click here

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