Booking Policy for Initial Medical Consultations

Prepayment Required at Time of Booking

All bookings require full prepayment to confirm your appointment.

• If booking through HotDoc you will receive an invoice by e-mail at time of booking confirmation which must be paid within 12 hours of receipt to avoid cancellation.

• If booking online via our website (preferred) you will be directed to the payment platform automatically.

Mandatory Intake Questionnaires

Upon booking you will receive a condition-specific intake questionnaire (e.g. ADHD, weight management etc..). This must be completed before your initial consultation (72hrs+ for initial ADHD Assessments) to:

• Identify potential contraindications

• Ensure treatment eligibility under TGA/AHPRA guidelines

• Minimise unnecessary or inappropriate prescribing

Ongoing Review and Follow-Up Structure

• For Weight Management a routine review occur every 6-12 months, with scripts issued every 3 months subject to clinical judgment and monitoring.

• For ADHD Management 6-monthly review is required in-person for safe management.

Rescheduling and Cancellation Policy

• It is recommended to book your ADHD Assessment at least 7 days prior to preferred consult time this allows for completion of forms at least 72 hours prior to appointment. This allows your clinician to score your assessments and prepare for your consultation. Other consults we allow for 48 hours notice.

• Cancellation fee applies if appointment cancelled within 72 hours of ADHD Initial Assessment as this appointment cannot be filled at short notice due to pre-appointment assessment requirements. We allow 48 hours for 20 min consultations and 24 hours for 10min consultations (50% of appointment fee for consultations / forfeit of deposit for procedures).

Recommended Equipment for Home Monitoring

To support Telehealth monitoring, we recommend having:

• ✅ Digital Blood Pressure Monitor (Arm cuff)

• ✅ Body Weight Scale

For more information regarding consultations for ADHD please click here